Helpdesk Start date and end date time in Odoo | Optimizing Helpdesk

Helpdesk Start date and end date time in Odoo | Optimizing Helpdesk

Learn how to streamline your helpdesk operations with Odoo by effectively utilizing the Start and End Date/Time feature. Enhance your team's productivity, improve ticket tracking, and provide timely support to customers. This comprehensive guide covers the step-by-step process of setting up start and end date/time for helpdesk tasks in Odoo, enabling you to deliver exceptional customer service.

Key-Features:

• Start and Stop button added on helpdesk ticket
• Whenever work is started on the ticket then you can click on Start and click on Stop when work is done on the ticket
• It will automatically log starting and ending time on ticket as timesheet entry
• You can use Start and Stop button multiple time on the ticket
• For example, If issue takes more than one day so you can Start and Stop ticket process each day. Each day's timesheet entry will be logged on the helpdesk Ticket

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Helpdesk sub Tickets in Odoo

Helpdesk sub Tickets in Odoo

Streamline your customer support and ticket resolution process with Odoo's powerful Helpdesk Sub-Tickets feature. Simplify ticket categorization, assignment, and tracking to provide prompt and effective assistance to your clients. This user-friendly module allows you to create sub-tickets under main tickets, ensuring seamless collaboration between your support team members. Stay organized, improve response times, and deliver outstanding customer service with Odoo Helpdesk Sub-Tickets.

Key Features:

• Create multiple Sub-Tickets for the Helpdesk Ticket
• Easily Navigate to the Sub-Ticket from the main ticket
• Enable/Disable this feature from the Helpdesk > Configuration > Settings

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Helpdesk Signature Portal in Odoo | How to Use the Helpdesk Signature Portal

Helpdesk Signature Portal in Odoo | How to Use the Helpdesk Signature Portal in Odoo

The Helpdesk Signature Portal in Odoo is a powerful tool that allows you to collect signatures from your customers online. In this video, I will show you how to use the Helpdesk Signature Portal to collect signatures from your customers quickly and easily. In this video tutorial, we will guide you through the process of configuring a helpdesk signature portal in Odoo. With this feature, you can easily customize and add signatures to your support tickets, providing a more personalized and professional touch to your customer support interactions. We will show you how to set up the portal, create and customize your signature templates, and manage user permissions and access rights. Features: -Sign Helpdesk Ticket from Website Portal -You just have to add Signature, Full Name and Signature Datetime will generated automatically

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