HELPDESK in Odoo | Helpdesk Ticket system in Odoo | Optimize Customer Support with Odoo's Helpdesk | #odoo | #odooapps
Odoo Helpdesk is a powerful tool that streamlines customer support operations and enables timely resolution of customer issues. With its helpdesk management system, you can categorize tickets, assign them to agents or teams, and track progress through different stages, ensuring that no issue goes unresolved. The system also allows you to set up automated email notifications to keep customers informed of their ticket status and improve communication.
Odoo Helpdesk provides valuable insights into your support operations, enabling you to track key metrics such as response times, ticket volume, and customer satisfaction. It integrates seamlessly with other modules such as CRM, Sales, and Project Management, ensuring a comprehensive approach to customer support.
Key Features :
Role of the Users : User Leader Administrator
Define various helpdesk teams
Create various helpdesk stages In helpdesk stage you can provide Email Template so whenever ticket goes into the specific stage at that time notification email will send automatically based on that email template In helpdesk stage you can provide Rating Template so whenever ticket goes into the specific stage at that time notification email will send automatically to take feedback from the customer Fill timesheet for helpdesk ticket. So you can track how much time it takes to resolve issue SLA Policy : It will decide how much time should be spend on specific kind of tickets. Technical issue must be resolve within 1 day so for that you can define SLA Policy for technical issues and whenever any ticket is raise for technical issue at that time specific SLA Policy will automatically link with the ticket