Helpdesk Stage History in Odoo

Helpdesk Stage History in Odoo

Enhance your helpdesk management in Odoo with the powerful Helpdesk Stage History module. Keep a detailed record of ticket progress, status changes, and agent interactions, ensuring efficient ticket resolution and superior customer support. Gain valuable insights into ticket lifecycles and streamline your helpdesk processes for optimal performance.

Key Features:

• Stage History tab added on Helpdesk Ticket
• Stage History tab will log history when ticket is moved from one stage to another
• So you can easily know how much time a ticket was stayed in particular stage
• Separate menu named Stage Change History is provided so you can access multiple ticket's stage change log there
• Only user with Allow Helpdesk Ticket Stage Change History right can access this feature

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